Terms & Conditions

You accept the terms, conditions, and disclaimers by using or visiting this website. By purchasing a product advertised on this website, you accept these terms and conditions.

Returns Policy

The Floral Shed is committed to offering superior products to our customers. However, if you are unhappy with your purchase for any reason, you may exchange it for a gift of similar value. Gifts of greater worth may be exchanged for an additional cost. The returned product must be unopened and in resalable condition, as well as accompanied by a return reason.

Please note that all exchanges must be completed in-store at our Ngahinapouri location, 246 Reid Road. Gift exchanges cannot be processed online at this time. We regret any inconvenience that this may cause.

Floral & Botanical Quality

If you are dissatisfied with the floral arrangements you purchased, please contact us within 24 hours of receiving the arrangement. Along with any concerns, please send an image of the full arrangement to hello@thefloralshed.com for assessment.

Please note that because flowers are perishable, they cannot be returned. However, if there is a problem, please inform us immediately.

Privacy Policy

We acquire personal information from you only when you knowingly and voluntarily offer it (for example, when you place an order using our online store or when you email us). We only utilise information voluntarily provided for the intended reasons. We will request personal information from you, including your name and email address, when you place an order. When placing an order, the information you submit about yourself is kept strictly confidential. We share your information with third parties, such as couriers, payment processors, etc., so that your order can be processed efficiently.

Prices

All prices are listed in New Zealand dollars.

Contact Information

Please contact us if you have any questions or complaints regarding our terms and conditions.

email: hello@thefloralshed.com

phone: 0211489153

Workshops

If you are planning on doing a workshop with us, you will be required to read and accept the terms and conditions of our workshops.
Please take the time to read the following:

Payment: Payment is due in full at the time of registration to secure your spot in the workshop.

Cancellation Policy: If you need to cancel your registration, please let us know as soon as possible. If you cancel more than 14 days before the workshop date, we will refund your payment in full. If you cancel less than 14 days before the workshop date, we will not be able to offer a refund. Sorry for any inconvenience.

Workshop Changes: We reserve the right to cancel or reschedule a workshop due to unforeseen circumstances. If we need to cancel a workshop, we will refund your payment in full. If we need to reschedule a workshop, we will offer you the option to transfer your registration to the new date or receive a refund.

Liability Waiver: By attending the workshop, you agree to hold harmless and indemnify the workshop organizers, instructors, and partners from any liability, damage, or loss that may arise from your participation in the workshop.

Photography and Video: We may take photographs and videos during the workshop for promotional purposes. By attending the workshop, you agree to allow us to use your likeness in promotional materials.

Health and Safety: You are responsible for your own health and safety during the workshop. Please wear appropriate clothing and footwear. We will provide the necessary tools and materials needed for the workshop, but you should take care when handling sharp objects and working with flowers and plants. It is the responsibility of the participant to let The Floral Shed know of any dietary requirements you may have for the complimentary morning tea or afternoon tea. Participants are responsible for their own transportation to and from the workshop.

Code of Conduct: We ask all workshop participants to behave respectfully and professionally towards each other and the instructors. We reserve the right to remove any participant who violates this code of conduct.